FAQ | Kels Haley Textiles
Can I order a swatch?
Absolutely! If you found a fabric that you are interested in you may change the size from "yard" to "swatch" in the drop down menu and add to shopping bag to complete your order. We will ship as soon as possible from our Chicago Studio and you will receive a tracking number.
If you are a trade member, please use your trade code when checking out.
What is the lead time for your items?
All items are made to order. Fabric is a 4 week lead time and pillows are 4-6 week lead time.
Do you have an order minimum?
All fabric orders are a 3 yard minimum. If you wish to purchase more then 15 yards, please email email@example.com
Do you sell 1/2 yards?
Unfortunately, we cannot print or cut half yards. All orders should be rounded up.
How do I care for my items?
Our digitally printed fabrics should be spot treated or dry cleaned only. The print on these fabrics is a pigment print, which means it sits on top of the fabric versus our screen printed designs which are mostly created with dye which bonds with the fabric.
Iron on medium heat as necessary.
Do you do custom?
We can absolutely discuss custom color ways for each of our patterns and custom sizes of pillows. We sometimes can allow for custom print designs, all depends on timing! Send an email to firstname.lastname@example.org and we will see what we can do.
We love to collaborate! shoot us an email at email@example.com and lets get groovin '
Our items are made-to-order please allow 4 weeks for fabric and 4-6 weeks for pillows to be fulfilled and shipped. You will receive a notification as soon as your item(s) ship. It is just a one woman show, if there are any delays you will be notified.
All orders are shipped via USPS from Chicago, IL.
Kels Haley Textiles accepts all major credit cards and Paypal.
Returns, Refunds, Exchanges
If for some reason you are unsatisfied with your order please contact firstname.lastname@example.org within 4 business days of receiving your order and we can find a solution. Our customer's are important to us and we want you to be thrilled with your purchase.
Please note fabric and pillow orders are not refundable as they are specially cut for you. We suggest ordering swatches before ordering to see what you can expect when ordering yardage or a pillow. All orders are inspected when they are shipped.